Consumer Complaint Detail

FORD / EXPLORER / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007123420 Incident Date: Oct, 14 2007
Consumer's City: HIGH RIDGE Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU73K94Z Date added to File: May, 23 2021
Date Complaint Received: Oct, 18 2007 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2004 ford explorer. while the vehicle was parked and the engine was running, the vehicle rolled into the contact's home. while driving to the dealer at 15 mph, the vehicle failed and would not move. the vehicle was placed in each gear, but it still would not move and the engine revved. the vehicle was towed to the dealer. when it arrived, the vehicle was placed in reverse and drove backwards. when the gear was placed in drive, it drove forward. the mechanic stated that the vehicle had a defective shift indicator and it was replaced. the vehicle operated normally when it was test driven. four days later, the failure recurred. the transmission is making noises when driving at any speed, especially when shifting gears. the vehicle is currently back at the dealer. the failure and current mileages were 51,578. updated 12-12-07. *kb