Consumer Complaint Detail
GMC / SIERRA 3500 / 2004
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007123590 | Incident Date: Oct, 10 2007 |
| Consumer's City: BEAUFORT | Consumer's State: NC |
| Vehicle Transmission Type: MAN | Manufacturers Name: General Motors, LLC |
| Model Name: SIERRA 3500 | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:driveline:center support bearing |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GTJK39124E | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 20 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 14 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Reference a gmc 2004 sierra 3500 4 wheel drive pick up truck, 6.6l diesel engine with 6 speed manual transmission. the molded rubber around the driveline center support carrier bearing (part # 12472424) dry rotted causing driveline vibration that, in turn caused the transfer case to fail. the vibration was slight and not constant, not indicating a major problem. the part in question is a non-serviceable part, preventive maintenance did not and would not prevent this failure. the transfer case was totally destroyed and was on the verge of total lock up which would have caused the rear wheels to lock up under normal driving conditions. the cost to fix this problem is over $3000 dollars to have the dealer do the repairs. since i am a competent mechanic, i inspected and found this problem when i first noticed a slight vibration, most vehicle owners would have driven the truck until the wheels locked up possibly causing a life threatening crash. the part in question is without a doubt a defective part. it is made in china. while many parts coming from china today are of sufficient quality, chinese rubber is substandard and dry rots in about two years under most circumstances. it is unconscionable for gm to use substandard parts in such critical areas of their vehicles. *tr |