Consumer Complaint Detail

TOYOTA / SIENNA / 2004

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007123617 Incident Date: Aug, 09 2007
Consumer's City: BENSON Consumer's State: MN
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:support device/strut
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 5TDZA23C94S Date added to File: May, 23 2021
Date Complaint Received: Oct, 20 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 09 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The rear liftgate struts on our 2004 toyota sienna failed to hold up the back tailgate. it collapsed on my wife and bruised her neck. should this have happened to a small child i think with the weight of this door could severely injury. we have not replaced these shocks yet as they are very expensive. we do not use tailgate without someone to hold it up. toyota never mentioned that there was a problem with these liftgates or have even upgraded the replacements so this will not happen again. *tr