Consumer Complaint Detail

TOYOTA / SIENNA / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007123882 Incident Date: Jul, 31 2007
Consumer's City: PERU Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Latches/locks/linkages:doors:latch
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Oct, 22 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 29 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Our van has power sliding doors. in the summer of 2006, the driver side door was opening when the cable snapped. the van was taken to the local dealer who was able to get toyota to supply the part ($1,000) and charged approx. $300 for labor to install new motor & cable assembly even though the van was out of warranty (approx. 65,000 miles). in the summer of 2007, the passenger door was opening when the cable also snapped. the same dealer told us to contact toyota directly, which i did. they had us go back to the dealer who informed us that it was out of warranty and would not be covered. contacted toyota again but was told the same information that it was not covered and out of warranty. (approx. 90,000 miles) *jb