| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007124330 | Incident Date: Oct, 12 2007 |
| Consumer's City: AGUANGA | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: INTERNATIONAL THERMAL RESEARCH |
| Model Name: ALL | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Equipment |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FTNW20P53E | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 25 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 10 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 9/11/05 purchased 4/29/06 truck stalled towed into rancho ford 5/11/06 truck repaired 2/6/07 tune-up performed at north county ford ($525.01) ?engine light is on? noted on invoice. truck returned same day. technician stated ?engine light caused by bad glow plug. not a main concern.? 9/27/07 oil change 9/28/07 spoke with technician: icp connector, engine harness, injector harness and injectors 6 and 7 are bad and need to be replaced 9/28/07 i called ford customer service and asked for a total reimbursement or a new truck 10/3/07 received truck back 10/4/07 received call stating ford believes all work is complete and claim is denied. 10/13/07 truck will not start 10/15/07 called ford asking for new truck 10/16/07 received call from rancho ford stating: injector harness and number 8 injector are bad 10/22/07 received call from stating ford will not cover the cost of the towing and the request for replacement has been denied. 10/24/07 received truck from rancho ford repairs seemed to mirror what north county ford had done. 10/25/07 sent email to (gm north county ford) and (gm rancho ford) that contained this timeline. 10/25/07 spoke with from north county ford and he stated that he did not understand why ford would not cover the towing because it was under warranty. he also stated that the engine that is in my truck (the 6.0l) are known to have these problems and he has seen ?many? cases where all the injectors need to be replaced. i asked why his invoice stated after repairs to injectors 6 and 7, ?all injectors good? and just ten days later injector 8 needed to be replaced. he said ford does not allow the dealerships to replace parts until complete failure. basically injector 8 could have tested poor and they were not able to replace it. *tr |
