| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007124451 | Incident Date: Oct, 19 2007 |
| Consumer's City: AUSTIN | Consumer's State: TX |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 27 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I'm never buying another ford. last week the o/d light came on in my ford explorer. i drove it right home and got the manual out to see what the problem was. "transmission problem" was what the manual indicated, as well as several websites i reviewed. i didn't worry at first, since i figured this would be covered under warranty. my explorer is just under 5 years old and just under 60k miles. surely there would at least be a 60k power train warranty. no one would buy a vehicle if they knew the transmission would only last 59k miles. well, the dealer told me a new transmission was needed (5th and 2nd gears were worn down), that it would cost $3500, and that it is not covered by warranty. and to add insult to injury he charged me $90 to tell me the transmission was bad (something i obviously knew) - isn't this similar to stealing? i then asked him what trade in value i could get (not that i really would buy another poor quality ford, but i wanted to explore all options). $5500 is the most they could give. i laughed - since i had taken very good care of the vehicle. it told me that they didn't want the vehicle either - so much for them really standing behind their product. they know the quality is poor. obviously i was quite irritated. i asked what caused this. none of the possibilities applied since i took good care of the vehicle and had it serviced according to the maintenance manual. in fact, the dealer (cover ford in austin) did the 30k checkup. i spent $1k on that (and probably got ripped off). i took it to a transmission specialist and had it fixed for under $2500. he informed me that he sees a lot of issues like this with explorers - probably a poor design and poor quality. also, judging by various websites there are indeed lots of complains like this. *tr |
