Consumer Complaint Detail

FORD / EXPLORER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007124457 Incident Date: Jul, 26 2007
Consumer's City: HUEYTOWN Consumer's State: AL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU62E52U Date added to File: May, 23 2021
Date Complaint Received: Oct, 27 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 13 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Transmission began shifting hard & then the od off light began flashing. before i could get it to the dealership that day, the transmission just quit. i parked at a grocery store, ran in & when i came back out to leave, it wouldn't shift. it remained in park even though the gear shift was being moved through the gears. i took it to a transmission shop & had the whole transmission rebuilt. it was full of metal. i was going to have the transmission serviced for the regular maintenance but never got the chance. at 72,000 miles, it was rebuilt for $1800 plus the $180 towing fee. if i had more warning, i may have been able to catch it before the whole thing went bad, but the light never came on until it was too late. i have taken good care of this vehicle, no off-roading, rough driving, or anything. never so much as a hiccup until this. *tr