Consumer Complaint Detail

VOLVO / XC90 / 2007

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 007125428 Incident Date: Oct, 30 2007
Consumer's City: JONESBOROUGH Consumer's State: TN
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: XC90 Model Year: 2007
Vehicle Involved in a Crash: No Component's Description: Electrical system:12v/24v/48v battery
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Nov, 04 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 13 2007
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On october 31st of this year our 2007 volvo xc90 caught fire near the rear hatch. my wife, who normally drives this vehicle, was unable to start the car on her first attempt. it appeared that the battery was dead. after a couple of more attempts the car did start but, a check engine signal appeared. at this point she decided not to drive the car and left it at home. i came home at lunch and after a couple of attempts the car did start. i left the car running for a few minutes after which time smoke starting filling up the passenger compartment. the source of the fire seemed to be coming from the rear of the car. i looked under and around the car but, there was no obvious source of a fire. i opened the rear hatch and saw fire coming from under the rear jump seats. i immediately put out the fire with a fire extinguisher and called for a tow truck. the car was taken to a volvo dealership in bristol, tn. the next day i went to the dealer in bristol and examined the car with the service manager. it was apparent that the fire had started around the battery compartment in the rear of the car under the back seats. at this point i have not had any response from volvo as to the cause of their plan for repairing the vehicle. their is severe burn damage to the rear seats, flooring material and obvious smoke damage to the interior. *tr