Consumer Complaint Detail

TOYOTA / AVALON / 2008

Recalls
2 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007127214 Incident Date: Nov, 11 2007
Consumer's City: CHAPIN Consumer's State: SC
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: AVALON Model Year: 2008
Vehicle Involved in a Crash: Yes Component's Description: Seats:front assembly:head restraint
Vehicle Involved in a Fire: No Persons Injured: 2
Vehicle's VIN#: JTEZU17R780 Date added to File: May, 23 2021
Date Complaint Received: Nov, 18 2007 Complaint Type: EVOQ
Incident Reported To Police: Yes Purchase Date: Sep, 30 2007
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Tl*the contact owns a 2008 toyota 4runner (na). the contact stated that the active head rest safety system did not activate when the vehicle was rear ended. the dealer stated that there was never a head rest safety system installed in the vehicle. the contact stated that according to the manufacturer's documentation, all 2008 toyotas should have the feature installed. the driver sustained neck and back injuries and the front seat passenger sustained injuries to the arm, neck, and back. as of november 19, 2007, the manufacturer had not returned any phone calls. a police report was filed. the speed was unknown. the failure mileage was 2,100 and current mileage was 2,750.