Consumer Complaint Detail

FORD / EXPLORER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 007127462 Incident Date: Sep, 23 2007
Consumer's City: FRESNO Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Steering:column
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU63E92U Date added to File: May, 23 2021
Date Complaint Received: Nov, 20 2007 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 29 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My wife was starting the vehicle and attempted to shift into drive when the gear shifter broke off. had vehicle towed to repair shop where mechanic stated that he had never seen this before. he attempted to find parts but ford had no parts nationwide to repair due to change in manufacturers. must have been a defect with the original manufacturer which forced them to find a new manufacturer for this part. had to replace entire steering column assembly. took over 1 month to get part and cost over $900 to repair. *tr