Consumer Complaint Detail
BABY TREND / 6381 / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007127528 | Incident Date: Nov, 08 2007 |
| Consumer's City: MYRTLE CREEK | Consumer's State: OR |
| Vehicle Transmission Type: | Manufacturers Name: Baby Trend, Inc. |
| Model Name: 6381 | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Child seat:shell:infant |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Nov, 20 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Baby trend flex lock lever did not release seat from base. when pulling on release lever in front it did not pull both sides back inside. husband had to use a little extra effort to get the seat off of the base. plastic piece easily broke off, and now we cannot use base any longer (so it takes 5 minutes to buckle her in now instead of 30 seconds) and also gets stuck on when using with baby trend sit'n'stand stroller. called baby trend twice and they want me to send them the car seat first, so they can fix it, but will not replace my car seat, reimburse me for the new one (they say i must buy so my baby has a seat), or nor will they give me a loaner. they say their policy is no refunds or exchanges, even though their warranty says "baby trend, inc. will at its option, repair or replace product determined to be defective." the catch is they get to determine whether it is defective. they do not stand by their product and do not care about babies. the car seat was purchased in august. my baby was born in august, and it is only november. if we were in an accident i am wondering if the plastic piece would have broken this easily then as well. *tr |