Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 007127641 | Incident Date: Sep, 13 2007 |
| Consumer's City: NILES | Consumer's State: MI |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:defroster/defogger/hvac system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GW58N41C | Date added to File: May, 23 2021 |
| Date Complaint Received: Nov, 22 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 08 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: A component known as the heater system "blend doors" failed on my wife's 2001 jeep grand cherokee limited, purchased used in april, 2005. this failure causes a situation where no heated air is available to defrost/demist the vehicle's windows, thus potentially causing loss of visibility and a potentially serious accident. this problem is apparently caused by a design flaw in the grand cherokees heater system from 1999-on. this is so common on these vehicles that there is even an aftermarket fix kit available (vs. the $1,200 i was quoted by our local jeep dealer to fix the problem). this is clearly much more than an occupant comfort issue and, in my opinion, should have been treated by the manufacturer as a safety recall due to the danger to those both in the vehicle and otherwise. what we did not realize is that this is a problem that had been gradually happening virtually since we bought the vehicle until it eventually reached the point where the system completely failed. *tr |