Consumer Complaint Detail

PLYMOUTH / GRAND VOYAGER / 1992

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 994079918 Incident Date: Sep, 01 1994
Consumer's City: VIENNA Consumer's State: VA
Vehicle Transmission Type: Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: GRAND VOYAGER Model Year: 1992
Vehicle Involved in a Crash: No Component's Description: Structure:body:door:hinge and attachments
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1P4GH54R4NX Date added to File: May, 23 2021
Date Complaint Received: Feb, 26 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 1991
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was parked on a hill. my eight year old daugher opened the sliding passenger door. it slid open fast and came off the track. the rear part of the door hit the concrete on the driveway. the front part of the door stayed attached. my neighbor held the door while i backed down the driveway. we could not get the door closed nor would it completely come off the track. i called the koons body shop. some mechanics came, took the door off and then somehow reattached it. if someone had been standing where the sliding door landed a serious injury would have resulted. the manufacturer assumed no responsibility for the problem. i am sure it is some kind of defect in the door. i had to pay for the repair myself. i appealed all the way to the arbitration board but the company would take no responsibility at all since i was past the 12-month warranty period. i think this problem occurred with some frequency with this vehicle since the body shop repairman was very familiar with the problem. i am also having some problems currently (2/27/99) with the right passenger door which is out of alignment and an independent repairman has confirmed that he sees this quite often. i do not think door structures on the body of this car are well made and i believe they may pose some safety hazard.