Consumer Complaint Detail
FIRESTONE / RADIAL ATX / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 997051811 | Incident Date: May, 31 1997 |
| Consumer's City: WESTON | Consumer's State: FL |
| Vehicle Transmission Type: | Manufacturers Name: FIRESTONE TIRE & RUBBER CO. |
| Model Name: RADIAL ATX | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Tires |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 16 2021 |
| Date Complaint Received: Sep, 15 2000 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I complained to ford when center console area vibrated significantly anywhere from 65 miles per hour to 75 miles per hour. it was at its worst at about 72-73 miles per hour. i was unable to use the cd player installed (by ford) in the compartment between the driver and passenger seats. ford blamed the problem on the tires and had me go to a tire shop to have them replaced. this happened in 1997! the tire shop (don olson tires) claimed there was a suspension problem with the ford explorers and it would happen again. they replaced the tires with new firestone radial atxs. we realigned the vehicle and the problem seemed to go away. after about six months, the problem came back (not as severe). i continued to have the vehicle realigned about every 4 months. unfortunately, as the tires got older, the problem got worse. i continued the balancing of the tires and realignment process often. august 15, 2000 while driving with my family, we had a tread separation of the radial atx tires. they had about 35000-40000 miles on them. they were replaced by the firestone "firehawk" tires (not the recall ones). i had the vehicle realigned again. i still have a problem with the center console area shaking. it seems to be worse at about the same 72-73 miles per hour. ford has never claimed any responsibility. i haven't asked them for their opinion since the first time i approached them (in 1997), they blamed the tires. it appears to me as if it is a ford explorer problem as much as a firestone tire problem. please research this if possible and have ford reevaluate their position on this issue. please advise me if you need any more information as i will be happy to discuss it with you. my office phone number is 305-526-1215. thank you for listening. brian fields( dot number: tire size: 235/75/15 ) |