Consumer Complaint Detail

DODGE / RAM / 1995

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 997087689 Incident Date: Jul, 25 1997
Consumer's City: AURORA Consumer's State: CO
Vehicle Transmission Type: Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM Model Year: 1995
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B7KF26C7SS Date added to File: May, 25 2021
Date Complaint Received: Jan, 31 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 1994
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I'm having problems with excessive steering play and wander, which causes a need for constant steering corrections to avoid wandering into other traffic lanes when driving at highway speeds. the problem worsens when either passing or being passed by large trucks, buses, or rv's and causes a tendency to wander or drift towards the lane of the other vehicle. these situations are further worsened and cause dangerous driving conditions when towing a trailer. this can cause unsafe situations of steering over- correction due to the excessive play and wander in the steering system. the excessive steering play and steering wander causes driver fatigue due to the constant need for steering correction when driving for extended periods of time and can lead to dangerous driving conditions like mentioned earlier when being passed by large trucks or rv's. the steering gear and track bar where found to be defective and replaced under the vehicles manufacture warranty @ 32,040 miles. within 10,000 miles the before mentioned excessive steering play and wander returned. this problem is well known amoung 1994-current dodge 2500/3500 ram pickups with the cummins diesel engine option. chrysler/dodge acknowledges this problem since there is a tsb out to specifically troubleshoot customer complaints of "excessive steering play and wander". chrysler/dodge has revised the steering gear several times due to the high incidence of failures leading to excessive steering play and wonder. chrysler has yet to fix this problem which causes unsafe and potentially fatal driving conditions. *ak