Consumer Complaint Detail

VOLVO / WIA / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 997148165 Incident Date: Feb, 06 1997
Consumer's City: EUGENE Consumer's State: OR
Vehicle Transmission Type: Manufacturers Name: Volvo Trucks North America
Model Name: WIA Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Structure:frame and members
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4B4WBBC3JVN Date added to File: May, 16 2021
Date Complaint Received: Aug, 18 1999 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: When driving at any speed, there is vibration within the frame, tire is worn out. vechicle isn't staying on track, it keeps going into other lanes. also, frame is bent. *ak the consumer points out that the appeal forum is helpful but there should be a method for consumers to reach the manufacturers easily. *yh consumer states the problem is proximate to the cross members within the frame rails, they are of insufficient strength to keep the frame rails within acceptable flexibility parameters, this causes a temporary breech in the contact points between the frame and the forward drive axle, this results in the forward drive axle becoming misaligned when closed and causes a thrust problem to the steer axle as the forward drive is now pushing it at an angle to a forward straight line, there is stress on rear suspension assembly, the net result is component breakage, premature wear, and a truck that drifts and wanders, volvo replaced the rear suspension, front bushings, straighten frame, and they also bent the steer axle and attempted to push it further back thus necessating that they bent the steering rod. *slc