Consumer Complaint Detail

MERCURY / SABLE / 1994

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 998034114 Incident Date: Feb, 18 1998
Consumer's City: FESTUS Consumer's State: MO
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 1994
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MELM504XRA Date added to File: May, 25 2021
Date Complaint Received: Mar, 17 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 1996
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: After the head gasket was replaced in 01-98, the crankshaft and radiator needed replacing due to the head gasket being replaced.in 02-98 the crankshaft was replaced along with the timing cover because of excessive wear. in 12-98 the head gasket was replaced due to a recall. the timing chain cover gasket was replaced at the following mileages-44832,45520,67205. according to the receipts given to me at the time, the transmission oil pan gasket was replaced twice under the same day. it is obvious that by doing that, they combined three different work orders into one. the next time it was replaced was at 71387. the crank was replaced at 45520 miles, the seals were replaced at 46942 , 67205, 68523 and 67205. ford motor company , through program #00m09 , is admitting a problem with the 3.8 l engine with regard to the head gasket. this program is allowing for a refund on out of pocket to the consumer for replacing the head gasket or a rebate on a new ford or mercury vehicle. i am not eligible for either of those because my extended warranty , which was purchased through ford, was bought with a $0 deductible. i feel i am being punished because of an option that was the most financially sound at the time.