Consumer Complaint Detail
MERCEDES BENZ / 202 / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 998064600 | Incident Date: Dec, 29 1998 |
| Consumer's City: SOMERDALE | Consumer's State: NJ |
| Vehicle Transmission Type: | Manufacturers Name: Mercedes-Benz USA, LLC |
| Model Name: 202 | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:windshield wiper/washer |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WDBHA28E4SF | Date added to File: May, 25 2021 |
| Date Complaint Received: Feb, 01 2001 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 31 1998 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Windshield wiper moves to center of windshield then hesitates for a few seconds and then slowly drags across the rest of the windshield, then does the same thing when it returns to its original position. i took the vehicle to the dealer for waranty service and was told it was not covered. if i wanted it fixed it would cost approximately $700.00 for a part they called the wiper transmission plus labor. i checked with other dealers/repair facilities and was told the same thing. when i checked with an independent repair shop the mechanic fixed the problem in less than 5 minutes by cleaning the base of the wiper and lubricating it with wd-40. the wiper worked fine after that. i went back to the dealer and talked to the ownership to complain about the problem and their mode of repair which was excessively priced. i was told that the repair done was only a temporrary fix and would last less than a month or two. that was over two years ago!! just recently the problem started again and i repaired it myself in about five minutes. when i contacted mercedes benz na corporate office to tell them of my problem i got the run around for two weeks of repeated phone calls,but when i finally contacted someone i was told that the dealership was told to replace rather than repair the wiper mechanism in all cases relating to this problem, at cost to the consumer. i have had contact with other mercedes owners who have had this problem and they were told the same $700. price for a replacement part which was unnecessary. i have owned three different mercedes over the years and have paid quite a bit for repairs and maintanance, but i now wonder if i had been taken advantage of in many cases to the tune of thousands of dollars. to me this seems like a factory defect or a design defect and should have been covered in the warranty. |