Consumer Complaint Detail

INFINITI / Q45 / 1992

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 998077972 Incident Date: Dec, 27 1998
Consumer's City: DALLAS Consumer's State: TX
Vehicle Transmission Type: Manufacturers Name: Nissan North America, Inc.
Model Name: Q45 Model Year: 1992
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine:gasoline
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JNKNG01C4NM Date added to File: May, 23 2021
Date Complaint Received: Jan, 17 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 1995
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The 1992 infiniti has a timing chain that is keep in place with plastic guides. the guides on my car failed and the engine was completely destroyed. the manufacturer says that the plastic guides are not a defect. yet, they changed to metal guides starting in 1993. another inifinti dealer (not my dealer) said that they advise their customers to replace the plastic guides as a preventative measure. my dealer did not recommend that to me, since there was no formal infiniti service advisory or recall. in the 3 and a half years since i have owned the car, i have taken the car to the dealer for all its maintenance, including oil changes and recommended maintenance procedures. i feel that such a catastrophic failure on such an expensive car indicates that the usage of the plastic guides on the timing chain was a very bad design. i would like the government to investigate how many infiniti q45s that have this plastic guide have failed. i believe that the percentage will be high, and therefore infiniti should be responsible for replacing them with the current design which is a metal guide with a much lower failure rate. thanks.