Consumer Complaint Detail

LEXUS / ES300 / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 998083599 Incident Date: Jul, 31 1998
Consumer's City: BAYONNE Consumer's State: NJ
Vehicle Transmission Type: Manufacturers Name: Toyota Motor Corporation
Model Name: ES300 Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Seat belts:front:retractor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JT8BF28G4W5 Date added to File: May, 23 2021
Date Complaint Received: May, 12 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 30 1997
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: After unbuckling belt, seatbelt retractor fails to operate or operates so slowly that belt latch interferes with closing of door. door closes on unretracted chrome latch device of belt, damaging seatbelt, latch, and plastic button embedded in belt. dealer refuses to replace belt/retractor. every es300 i have seen has this problem, and evidence of collateral damage to inner padded door panel and steel door frame. (even dealer's loaner vehicle, with only 11k miles, had the damage and belt's plastic button completely broken off. all 1997 and 1998 lexus es300 models have the problem retractors. unsure whether problem exists in 1999 models. *ak