Consumer Complaint Detail

BMW / 320 / 1978

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 998086038 Incident Date: Jul, 27 1998
Consumer's City: MEMPHIS Consumer's State: TN
Vehicle Transmission Type: Manufacturers Name: BMW of North America, LLC
Model Name: 320 Model Year: 1978
Vehicle Involved in a Crash: No Component's Description: Visibility:defroster/defogger/hvac system:heater core
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Jun, 29 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 1996
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Heater core ruptured while i was driving., causing coolant to b e expelled. resulted in severe scalding to my right foot and leg , along with damage to this auto. according to nhtsa campaign # 98v178000, "a malfunction of a coolant system component...can result in a significantly incresed coolant temperature and system pressure...if a crack were to form or a seam were to separate in the heater core end piece, hot coolant could suddenly be expelled, increasing the risk of personal injury to a vehicle occupant...owner notification is expected to begin during october, 1998..." the heater core rupture which scalded me occurred in july, 1998, which was months before notification from the manufacturer was to begin. thus, i was not forewarned and to this date i still have not been notified and i have not been able to negotiate relief from bmw. please have a representative contact me for more details concerning this, the invalid vin on the car (only 7 digits), explanation of the breakdown of the price submitted for reimbursement, the heater core manufacturer's liability, etc. please give a representative's name and address that i may also send a letter to further clarify this horrific situation. your timely response is requested and greatly appreciated. thank you, mr. ben watson. *ak