Consumer Complaint Detail

SUBARU / LEGACY / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 998088305 Incident Date: Nov, 30 1998
Consumer's City: MISSOULA Consumer's State: MT
Vehicle Transmission Type: Manufacturers Name: Subaru of America, Inc.
Model Name: LEGACY Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Visibility:power window devices and controls
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4S3BG6856W7 Date added to File: May, 23 2021
Date Complaint Received: Aug, 09 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 30 1998
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The rollers for the power windows are collecting dirt and leaving a vertical scratchalong the length of the window. when i contacted the service department in my area i was told this would not be covered under my warranty because the district service manager for subaru had determined the damage was caused from dirt on the windows. this seems odd to me because the subaru legacy is the only vehicle i have seen this problem on and other cars in my area are not suffering from this problem. i have had no luck with subaru or my dealer in solving this problem. i was told i could pay $50 to have my door assembly taken apart to clean the rollers and pay $200-$300 per window to replace the window. if this problem existed on other makes or models i could accept the explaination that i need to keep the dirt off of my car, but that is not the case. i feel subaru should replace the rollers and window under my warranty.