Consumer Complaint Detail

SATURN / SL / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 998088835 Incident Date: Nov, 20 1998
Consumer's City: Consumer's State: CO
Vehicle Transmission Type: Manufacturers Name: General Motors, LLC
Model Name: SL Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G8ZF5282WZ Date added to File: May, 23 2021
Date Complaint Received: Aug, 19 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 31 1997
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Please take note that the state and zip code incorect , i had to improvise as i could not filled out this questionaire and i writing from canada. my postal code in canada is l0l 2p0. on 21 nov 1998 , during the 35000 km(22000 miles) scheduled maintenance i reported to the dealership that the front brakes of my saturn were pulsating when braking (my odometer reading was 22303 miles(35686 km) . during the servicing the dealership discovered that both front rotors (discs) were warp and as corrective actions covered under warranty, the fronts brake pads were sanded, both front rotors were machined and both front calipers were serviced. base on our driving habits (85 % hwy driving) and considering the last 5 vehicles i drove i find this situation rather abnormal on a brand new car. on 17 aug 1999, at 60662 km (37913 miles) same probleme reoccured i reported to the dealership that my front brakes were pulsating. the service manager suggested that the rottors be machined again to which i refused as it is not cover under waranty anymore. i indicated to him that it is abnormal that the rotors warp like this. is answer was that in accordance with saturn there is no problem or any defect with brakes component. i have raise my concerns higher within the saturn companie in canada but it seem they wash their hand and shift the blame on atmospheric condition and our driving habits. i have researched in your database and i have foud that there were svc bulletins # 96-t-40 a, (nhtsa item # sb049187) and svc bulletin #98-t-40-a (nhtsa items sb601049) relating to brake problems. my saturn was built in aug 97. in my opinion it not normal that rotors warp and caused brake to pulsate. in accordance with your database i am not the only one having problem with the brake of my saturn. this is a serious safety problem, if brake rotors warp easily & pulsate and cause the brake efficiency to decrease. may be contact me via e-mail at fournier@cois.on.ca. thanks