| Components - Details | |
|---|---|
| NHTSA Complaint Number: 998089945 | Incident Date: Aug, 12 1998 |
| Consumer's City: MORIARTY | Consumer's State: NM |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: AEROSTAR | Model Year: 1994 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:transfer case (4-wheel drive) |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMDA41X7RZ | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 14 1999 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 30 1995 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: In march of 1995 i took custody of my three nieces, due to their mother's addiction to meth. at that point we owned a ford excort, which we traded in on the ford aerostar in may of that year, with approximately 18,000 miles. when the van reached approx. 55,000 miles my wife was driving in phoenix and the transfer case went out, while she was driving around 35 mph. since the component was under warranty pioneer ford replaced the component, and this only took them 5 to 6 weeks. in august of 1998 the transfer case went out again, with approx. 108,000 miles, and this time the ford dealer in blythe replaced the component and drive shaft under a recall notice. less than 12 months later, on august 13, 1999, the transfer case went out again. we took it to firestone and they thought the problem was a cv joint, which they replaced. the problem continued and they sent us to bob turner's ford in albuquerque, nm. even though firestone had informed them of the problem, they proceeded to say it was bad cv joints (including the new one) and replaced these and other misc. at a cost of $900.00 and the problem still exist. they now inform me that it is the transfer case and it will cost $2500.00 to fix. i contacted ford about this problem and the fact that 3 transfer cases in 3 years is not acceptable, but they refuse to help in this matter. when i talked to a person at customer service, he said ford would replace the part if defective, i then asked paul at bob turner's ford if the part was defective, and he said "yes" but ford now says that since it has over 12,000 miles they will do nothing. i do not believe that a vehicle that has never been in 4-wheel drive should have gone through 3 transfer cases in 3 years, this is a defect to me and the many mechanics that i have talked to. please look into this matter and let me know what can be done, for i can not be the only person in this situation. |
