Consumer Complaint Detail

MERCURY / TRACER / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 999031099 Incident Date: Aug, 24 1999
Consumer's City: CHRISTMAS Consumer's State: FL
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: TRACER Model Year: 1999
Vehicle Involved in a Crash: Yes Component's Description: Suspension
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 1MEFM13P9XW Date added to File: May, 16 2021
Date Complaint Received: Feb, 04 2000 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 28 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We bought a 1999 mercury tracer brand new on 03-09-99, 6 months later the steering wheel started vibrating badly, this vibration can be felt thru out the car. the car has been in for repair 4 times. the service manager pete solic now says that this vibration is normal. when we took it back the 3rd time pete sat in the car and said that he would not drive that car vibrating like that and he would not expect us to. well 4 repair attempts and 5 months later he still expects us to drive it because he now says it is normal. i asked if it was safe to drive, he said he could not answer that. my concern is, with this severe vibration is the steering column going to disconnect or lockup and cause severe bodily harm. if this problem is "normal" then why isn't the consumer warned about this in their advertisements.from reading other nhtsa reports i see that other individuals have had steering problems due to lockup and breakage after reporting unusual vibrations in the steering column and engine. *ak