Consumer Complaint Detail
LINCOLN / CONTINENTAL / 1995
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 999033283 | Incident Date: Dec, 06 1999 |
| Consumer's City: PLYMOUTH | Consumer's State: MN |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: CONTINENTAL | Model Year: 1995 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1LNLM9740RY | Date added to File: May, 25 2021 |
| Date Complaint Received: Mar, 08 2000 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 31 1996 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The first head gasket failure in december of 1999 was repaired under the original vehicle warranty. the second head gasket failure in december of 1999 was repaired at auto-truck service company (958 central ave. n.e.; minneapolis, mn 55413; 612-379-2030; 612-379-2030; byran tabata owns auto truck service company) out of warranty. when we took the vehicle to auto-truck service, we did not know that we had yet another head gasket failure. after paying the bill at auto-truck service ($1,133.50), i wrote to mr. a.r. kaduk (manager - vehicle service and programs; ford customer service division; ford motor co.; p.o. box 1904; dearborn, michigan 48121-1904) requesting reimbursement for the cost of this 2nd head gasket repair in 86,000 miles, since i knew ford had enhanced the original 50,000 mile warranty to 75,000 miles for 1994 lincoln head gasket failures. in response to my letter, i received a phone call from a ford representative saying that ford would not be able to reimburse me because i had not had the 2nd head gasket repair done at an authorized lincoln dealership. this was a wholly unsatisfactory response, and i have since been considering other approaches for obtaining reimbursement, so far to no avail. *ak |