Consumer Complaint Detail

FORD / MUSTANG / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 999078977 Incident Date: Jan, 28 1999
Consumer's City: RUTHERFORD Consumer's State: NJ
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: MUSTANG Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Visibility:power window devices and controls
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP4440WF Date added to File: May, 23 2021
Date Complaint Received: Feb, 07 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I went to the passenger's side of the car to place my briefcase, and my gym bag inside. i then put the passenger seat up, i placed my briefcase on the seat, and i shut the passenger side door. as i shut the door, i heard a loud sound of what i thought was ice cracking off the car. i went over to the drivers side and found the window completely shattered and blown out of the car. at least 80% of the glass from the window was on the outside of the car, on the ground. . i was shocked to see the window shattered in such a way because i assumed all of the windows in my car had safety glass. this evently disturbed me because if there had been a child or a passenger in that back seat when i had closed that door, they would have been injured. when i first leased my mustang in july of 1998, i had problems putting that window up after having my convertible top down. it would take me 2 or 3 tries of pressing the electric switch up and down until that window finally squealed its way all the way up the track. i now believe that the back driver's side window was not put into the track properly, causing severe pressure on the glass. the combination of extreme cold weather and pressure finally caused the glass to shatter with the vibrations of closing the door. this caused the window to blow outwards, and all over the ground. due to this defect, i feel the expense to repair this window should be the responsibility of the ford motor company. *ak