Consumer Complaint Detail

CADILLAC / SEVILLE / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 999079969 Incident Date: Feb, 11 1999
Consumer's City: RICHMOND Consumer's State: VA
Vehicle Transmission Type: Manufacturers Name: General Motors, LLC
Model Name: SEVILLE Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G6KY5295TU Date added to File: May, 23 2021
Date Complaint Received: Feb, 27 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 1998
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Linda m west was driving at 45 mph on 4 lane city highway on 2/12/99. when approaching red light, she took her foot off the accelerator but the car did not slow down. applying full force to the brakes did not stop the car. to avoid colliding with car in front of her, she turned off the ignition. after restarting the car, the accelerator was normal. parked car immediately and had towed to dealer. dealer replaced accelerator cable. no known cause of failure. one strand broke, unraveled, and did not allow deceleration. charles called gm customer service on 2/15/99 to inform of safety problem. inquired about safety recalls and technical bulletins. none existed for this problem. since it was a near accident and a safety problem, i requested a technical bulletin be prepared. customer service representative indicated it was a gm decision. i asked to talk to supervisor but received an address to write. i was not satisfied that a part failure nearly lead to an accident and that gm was not taking it very seriously. i examined the new cable and determined the cable is under very little tension and that it does not rub on any other parts. i am concerned that the part may be faulty and that gm should alert dealers to the potential safety problem. i do not understand why the part should have failed and would like a straight answer from gm. when i inquired if i could receive the results of the investigation, i was told i could not get it.