Consumer Complaint Detail

CHEVROLET / ASTRO / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 999088959 Incident Date: Aug, 18 1999
Consumer's City: KAUKAUNA Consumer's State: WI
Vehicle Transmission Type: Manufacturers Name: General Motors, LLC
Model Name: ASTRO Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:torsion bar
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GBEL19W5TB Date added to File: May, 23 2021
Date Complaint Received: Aug, 21 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 31 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On august 19,1999, i was backing my 1996 chevrolet astro van out of my parents' garage when i noticed that something wasn't right with the van. i then drove it down the road a few blocks. i pulled over to the side of the road because the van was not driving as it normally does. the van was rocking and sitting lower to the ground. after i pulled over, i looked to see if one of the tires were flat. it was then that i noticed that the entire front end of the van was hanging very low. i then called leon's auto lab, gave them a brief description of the problem and asked if they thought if it was safe for me to drive it to their shop which happened to be a few more blocks down the road. they told me to drive it very slowly to their shop. when i got there, they put the van on a hoist and found that the torision bar was broken. they couldn't fix it so i had to take to speedy's tma. they are located in aberdeen, sd 57401 (1-605-229-1025). they were able to get replacement parts and fix it there. i kept the broken torision bar. the mechanics told my father that the problem was a faulty design. i am frightened to think what may have happened if i had been traveling down the highway at 65mph and the torision bar would've broken. thank you for taking the time to investigate this matter. sincerely, tamara l. wasser