Consumer Complaint Detail

BMW / 325I / 1992

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 999089901 Incident Date: Aug, 30 1999
Consumer's City: KENTFIELD Consumer's State: CA
Vehicle Transmission Type: Manufacturers Name: BMW of North America, LLC
Model Name: 325I Model Year: 1992
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:cooling system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WBACB3319NF Date added to File: May, 23 2021
Date Complaint Received: Sep, 13 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While traveling on i-5, i noticed that the coolant temperature was increasing to dangerous levels. upon returning to the san francisco area, i took the car to a repair shop and was told that the water pump had failed due to the breakage of the impeller. i was also told that this was a problem in this vintage of bmw since the manufacturer had used a plastic impeller in the water pump, rather than a metal impeller as is usual in other models. the mechanic related that he had performed about 25-30 identical repairs on bmws and that the problem was always attributable to the plastic impeller. i have had the water pump replaced with another pump with a metal impeller, but the event cost me $458 in repairs and approximately $265 for a rental car for the rest of the trip, as well as about $150 in unnecessary hotel bills. i plan to contact the manufacturer to request reimbursement of these costs, as i feel that the use of a plastic impeller over a metal one is a defective and negligent design. i still have the old water pump and the plastic impeller in my possession.