Consumer Complaint Detail

LINCOLN / MARK VIII / 1995

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 999090140 Incident Date: Feb, 28 1999
Consumer's City: HOUSTON Consumer's State: TX
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: MARK VIII Model Year: 1995
Vehicle Involved in a Crash: No Component's Description: Exterior lighting:headlights
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1LNLM91V8SY Date added to File: May, 25 2021
Date Complaint Received: Mar, 17 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 28 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: This is to register a complaint about the inadequate lighting system of the generation 1 mark viii, mine is year 1995. this headlight system is totally inadequate at night time, and frequently requires i use my "high beams" to see appropriately, even with lamp posts on and shining. i've often found myself swerving to avoid badly marked curbs on the left side, for example, because by the time i see these curbs, i'm almost on top of them. this is not an indication of bad driving, it's just plain bad lights. ford fixes this problem with their hid lamps in the 1996 lsc, which according to many, is a "direct fit" replacement for these gen 1 mark viiis. i am unsure how many of these bad light systems are out on the road, but i am absolutely sure that with enough of a safetly concern, these should be fixed. it is imperative this be addressed. i do not feel that i paid for a luxury car to have to spend an extra 1000 or more to be able to be safe at night. if ford had properly tested their system, it would not be an issue today. replacement lenses alone will not work, as they will fail to provide light as quickly as the current ones did, negating the benefits. brighter bulbs also do not work, either due to the bad lenses, or failure of the sockets and housings due to the higher heat. and if *that* isn't a saftey issue (electrical fire due to higher wattage by an attempt to fix a known problem) i don't know what is. ford needs to fix this issue, bottom line, for the saftey of not only the owners of the gen1 mark viiis, but for the others on the road as well. thank you for your inquiry into this matter. sincerely, [xxx]. *ak parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).