Consumer Complaint Detail

MERCURY / VILLAGER / 1996

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 999096692 Incident Date: Dec, 09 1999
Consumer's City: CONCORD Consumer's State: NC
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: VILLAGER Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine:gasoline
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4M2DV11W6TD Date added to File: May, 23 2021
Date Complaint Received: Dec, 21 1999 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 28 1998
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: When buying van i noticed a loud clacking noise in engine on cold starts. i said i didn't want car. they said if they put a new engine in car (23,000mi)would i buy it. i said yes. they put a rebuilt engine in van instead and didn't tell me. now has 31,0000 miles on it and is clacking again plus shakes car violently first 6 to 8 seconds when starting cold. (intermittently) mechanic said it has bad piston problems. ford motor co. refuses to correct problem. says it's out of warrenty. why should i have to pay to replace the second bad engine in that car. they replaced a bad engine with a bad engine. i suggested trading car in for another one and they reluctantly offered me $4,000 to $5,000 max as trade in because the car had a bad engine. i was willing to purchase a new 1999 villager($22,000+). i'm being screwed badly by a company that refuses to acknowledge it has an engine program problem. help me please. dave mc manus. *ak