Consumer Complaint Detail

SUBARU / LEGACY / 1994

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 999283511 Incident Date: Feb, 10 1999
Consumer's City: STATELINE Consumer's State: NV
Vehicle Transmission Type: AUTO Manufacturers Name: Subaru of America, Inc.
Model Name: LEGACY Model Year: 1994
Vehicle Involved in a Crash: No Component's Description: Seat belts:front:retractor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4S3BC6533R7 Date added to File: May, 25 2021
Date Complaint Received: Jun, 10 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 25 1994
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We have a 1994 subaru legacy. when the car was out or warranty, the driver side retractable shoulder harness broke. we complained to subaru and they fixed it at no cost to us in 1999. it wasn't working agian and we paid to have it fixed in 2000.about one year ago it broke again. the shoulder harness would not retract. we were told by subaru they would not help us. now we find out that it is a ticketable offense not to have a shoulder harness. there is a lap blet and an air bag. so we called sabaru and they told us they would be reponsible for 50% of the bill. we went to the subaru dealer yesterday and was told that it would be $1140 to fix it. we feel that is an excessive amount for a safety item. i called them back and they will not help me out. this safety belt is poorly designed and they have admitted and redesigned it in future models. our belt automatically retracts when you turn on the car and has a cable and a motor. there is also a federal law that saftey belts are guarenteed for life. even the lap belt on this vehicle needs replacement as the stiching is coming out. *ak we would like some help in malking subaru responsible for our safety while we are driving this vehicle. ellen goldberg