Id | Vehicle Make | Vehicle Model | Model Year | Complaint Summary |
---|---|---|---|---|
007117097 | TOYOTA | AVALON | 2001 | Tl*the contact owns a 2001 toyota avalon. on august 26, 2007, the contact started the vehicle and the steering wheel remained locked, even while |
007117096 | TOYOTA | AVALON | 2001 | Tl*the contact owns a 2001 toyota avalon. on august 26, 2007, the contact started the vehicle and the steering wheel remained locked, even while |
007090685 | TOYOTA | AVALON | 2001 | Tl*- the contact took the 2001 toyota avalon to the dealer on 01/03/07 because the airbag indicator light was on. at the dealership the mechanic |
006078037 | TOYOTA | AVALON | 2001 | I was in front-offset type accident and the seat belt did not lock. consequently, i slid forward and slammed into the steering wheel edge (offset |
006060112 | TOYOTA | AVALON | 2001 | Dt*: the contact stated while traveling 15-20 mph on icy roads the driver lost control of the vehicle. there was prior braking and the vehicle |
005025826 | TOYOTA | AVALON | 2001 | Dt:steering wheel vibrates at speeds from 60 to 75 mph. consumer took the vehicle to sears twice to balance and rotate the tires. this did not fix the |
005025825 | TOYOTA | AVALON | 2001 | Dt:steering wheel vibrates at speeds from 60 to 75 mph. consumer took the vehicle to sears twice to balance and rotate the tires. this did not fix the |
005022658 | TOYOTA | AVALON | 2001 | The consumer is having problems with the brakes. at 17217 while driving down a steep hill, the were applied and there was a feeling of metal on metal |
001022168 | TOYOTA | AVALON | 2001 | 2001 toyota avalon experiencing problems with the brakes, and windows. *mr there was a persistent problem with noise that seemed to originate from |
001022167 | TOYOTA | AVALON | 2001 | 2001 toyota avalon experiencing problems with the brakes, and windows. *mr there was a persistent problem with noise that seemed to originate from |
001022166 | TOYOTA | AVALON | 2001 | 2001 toyota avalon experiencing problems with the brakes, and windows. *mr there was a persistent problem with noise that seemed to originate from |
001022165 | TOYOTA | AVALON | 2001 | 2001 toyota avalon experiencing problems with the brakes, and windows. *mr there was a persistent problem with noise that seemed to originate from |
001022164 | TOYOTA | AVALON | 2001 | 2001 toyota avalon experiencing problems with the brakes, and windows. *mr there was a persistent problem with noise that seemed to originate from |
001022163 | TOYOTA | AVALON | 2001 | 2001 toyota avalon experiencing problems with the brakes, and windows. *mr there was a persistent problem with noise that seemed to originate from |
001022162 | TOYOTA | AVALON | 2001 | 2001 toyota avalon experiencing problems with the brakes, and windows. *mr there was a persistent problem with noise that seemed to originate from |
005017693 | TOYOTA | AVALON | 2001 | Problems with brake equipment on 2001 toyota avalon while driving at 45 mph.*mr when the consumer applied light pressure to the brakes, there was a |
005014821 | TOYOTA | AVALON | 2001 | LOUD HUMMING NOISE FROM REAR OF CAR. PREMATURE FAILURE REAR WHEEL BEARING AT 22,000 MILES. *AK |
004003827 | TOYOTA | AVALON | 2001 | My check engine light came on. i took it to the dealership and they "diagnosed" the car for 8 days. they said they couldn't locate the problem. they |
004298813 | TOYOTA | AVALON | 2001 | Both visors (l&r) have broken. when the visor is latched out of the way there is undue stress on the hinge and anchor causing the hinge assembly |
004298812 | TOYOTA | AVALON | 2001 | Both visors (l&r) have broken. when the visor is latched out of the way there is undue stress on the hinge and anchor causing the hinge assembly |
003284670 | TOYOTA | AVALON | 2001 | CHECK ENGINE LIGHT STAYED ON. THE DEALER STATD THE INDICATOR SWITCH NEEDED TO BE REPLACED. *AK |
004281261 | TOYOTA | AVALON | 2001 | Consumer received recall 01v072000 concerning sub frame failure: at any speed when the vehicle hits a dip the bottom hits the ground. this has |
003279103 | TOYOTA | AVALON | 2001 | Vehicle comes equipped with a device that automatically circulates the air in the vehicle or bring fresh air into the vehicle. the device cannot be |
003278264 | TOYOTA | AVALON | 2001 | Oil sludge build up in 3.0 liter imz v6 engine. was told the engine would have to be completely rebuilt new pistons, rings, bearings etc. have not |
003277358 | TOYOTA | AVALON | 2001 | I have an oil engine sludge problem that toyota is trying to place the cause on my shoulders. my husband performed oil changes at regular intervals |
003274181 | TOYOTA | AVALON | 2001 | The oil light continues to be illuminated despite frequent oil & filter changes . the check engine light has also been illuminated. the engine is |
999271654 | TOYOTA | AVALON | 2001 | Air bag light continuously illuminated on the dashboard. as a result, the air bags were inoperative, the dealer inspected the vehicle 13 times and |
901269012 | TOYOTA | AVALON | 2001 | Vehicle slid to the left and right with the wheels locked on a snowy and icy road at 35 mph. *ph the vehicle ended up sliding into a ditch. none of |
004267424 | TOYOTA | AVALON | 2001 | I have a problem with a distracting light that interferes with my night operation of the car. at night, away from lights, i see the 140 from the |
004267423 | TOYOTA | AVALON | 2001 | I have a problem with a distracting light that interferes with my night operation of the car. at night, away from lights, i see the 140 from the |
004266990 | TOYOTA | AVALON | 2001 | Intermittently at a stop vehicle surged. consumer had to press hard on the brake pedal and put vehicle into park to stop. *ak the cosumer stated |
004266087 | TOYOTA | AVALON | 2001 | 2001 toyota avalon surged forward with the accelerator stuck in the depressed position resulting in a collision with three parked cars in a busy mall |
004266086 | TOYOTA | AVALON | 2001 | 2001 toyota avalon surged forward with the accelerator stuck in the depressed position resulting in a collision with three parked cars in a busy mall |
004260775 | TOYOTA | AVALON | 2001 | The sensor that causes the rear windshield defroster to turn off malfunctioned and caused the back glass to overheat and shatter. i have a mr2 which |
004260774 | TOYOTA | AVALON | 2001 | The sensor that causes the rear windshield defroster to turn off malfunctioned and caused the back glass to overheat and shatter. i have a mr2 which |
003250713 | TOYOTA | AVALON | 2001 | SPEEDOMETER WAS NOT WORKING PROPERLY, IT PROVIDED WRONG INFORMATION. DEALER NOTIFIED. DEALER STATED SORRY NO WARRANTY. *AK |
0000248429 | TOYOTA | AVALON | 2001 | CONSUMER STATED TIRES WORE OUT PREMATURELY. THE TIRES HAD BEEN REPLACED 5 TIMES. CONSUMER BELIEVED THAT VEHICLE WAS MISALIGNED. *AK |
003247814 | TOYOTA | AVALON | 2001 | Consumer took vehicle to dealer for routine service, and technician indicated that both rear wheel bearings needed to be replaced. vehicle was no |
003247185 | TOYOTA | AVALON | 2001 | Engine warning light and vsc and vsc off light went on while driving!. dealer indicated that a valve in the charcoal canister assy. was shorting out. |
003238642 | TOYOTA | AVALON | 2001 | Engine oil gelling. my 2001 avalon xls has 42,000 miles and is in the shop for extensive repairs due to oil gelling. i changed the oil regularly and |
003232836 | TOYOTA | AVALON | 2001 | While driving 30 mph, the driver swerved to avoid hitting a squirrel, the vehicle left the road and hit two trees and none of the air bags deployed. |
003227620 | TOYOTA | AVALON | 2001 | Check engine light is on and two toyota dealers (rockland toyota and paul miller toyota) are not able to fix this proble. according to toyota manual |
002226474 | TOYOTA | AVALON | 2001 | While traveling on the highway and without prior warning the engine and vehicle skid control light appeared on the dashboard. *ak the dealer |
002226473 | TOYOTA | AVALON | 2001 | While traveling on the highway and without prior warning the engine and vehicle skid control light appeared on the dashboard. *ak the dealer |
003209827 | TOYOTA | AVALON | 2001 | While driving at 35 mph vehicle suddenly accelerated out of control hit a pickup truck, and then hit a tree. the driver applied the brakes, but brakes |
003207950 | TOYOTA | AVALON | 2001 | Trunk opens, not fully, just ajar, by itself. this has happened approximately (6) times in (2) years. the trunk is not open sufficiently for the trunk |
0000206315 | TOYOTA | AVALON | 2001 | The brake and gas pedal were designed too close together, when the consumer attempted to step on the brake pedal, his foot slipped and depressed the |
002194388 | TOYOTA | AVALON | 2001 | Consumer states vehicle has a strong vibration while driving which has caused the tires and rotors to wear excessively. dealer has diagnosed vehicle |
002186956 | TOYOTA | AVALON | 2001 | Consumer states if vehicle is in park it slips into reverse. *mr the consumer stepped out with the engine running, all of a sudden the vehicle |
001184411 | TOYOTA | AVALON | 2001 | There is constant vibration at 60-75 mph, and vehicle pulls to the left, seldom to the right. dealer replaced tires and rims, it did not remedy the |
001184410 | TOYOTA | AVALON | 2001 | There is constant vibration at 60-75 mph, and vehicle pulls to the left, seldom to the right. dealer replaced tires and rims, it did not remedy the |
001184409 | TOYOTA | AVALON | 2001 | There is constant vibration at 60-75 mph, and vehicle pulls to the left, seldom to the right. dealer replaced tires and rims, it did not remedy the |
001176079 | TOYOTA | AVALON | 2001 | There was a thumping noise in rear when coming to a stop and pulling off from a stop. gas is shifting around in gas tank. *ak the noise was |
001172480 | TOYOTA | AVALON | 2001 | Lights on vsc stay on all the time. auto has been in the shop 6 times. kept having all kinds of electrical problems. windows go up and down all |
001172479 | TOYOTA | AVALON | 2001 | Lights on vsc stay on all the time. auto has been in the shop 6 times. kept having all kinds of electrical problems. windows go up and down all |
002172347 | TOYOTA | AVALON | 2001 | NO DESCRIPTION GIVEN. NLM |
001152070 | TOYOTA | AVALON | 2001 | When fill ing up with fuel indicator lights come up on dashboard. there was a problem with fuel. *ak consumer took the vehicle to dealer three |
001151264 | TOYOTA | AVALON | 2001 | Vehicle was at standstill in traffic and was rearended. trunk was pushed into backseat. vehicle was pushed into vehicle in front, vehicle in front |
001151263 | TOYOTA | AVALON | 2001 | Vehicle was at standstill in traffic and was rearended. trunk was pushed into backseat. vehicle was pushed into vehicle in front, vehicle in front |
001134651 | TOYOTA | AVALON | 2001 | While driving at night dashboard light will reflect on windshield glass, and will interfere with driver's vision in dark. *ak the reflection on to |
002100384 | TOYOTA | AVALON | 2001 | While driving vehicle on 9/13/02 at 65mph, there was a total failure in the electrical system for a split second. i disregarded it thinking that it |
0000095658 | TOYOTA | AVALON | 2001 | Airbag sensors were knocked completely off and neither airbag was deployed, the other person was driving a 1992 older model car and his airbags |
0000092820 | TOYOTA | AVALON | 2001 | Vehicle brake system is of concern. occasionally when the vehicle is brought to a stop the brake pedal will move down toward the floor a few seconds |
002087285 | TOYOTA | AVALON | 2001 | I have a problem with a distracting light that interferes with my night operation of the car. at night, away from lights, i see the 140 from the |
000086610 | TOYOTA | AVALON | 2001 | BRAKE PEDAL PROCEEDS ALL THE WAY TO FLOOR WHEN PRESSED AT STANDSTILL. *AK |
0000082480 | TOYOTA | AVALON | 2001 | During night driving a portion of the speedometer reflects off windshield, creating a distraction. toyota claims my vin represents the vehicles that |
0000076337 | TOYOTA | AVALON | 2001 | When driving with 4 average size adults in the avalon (2 front/2 rear) - the rear bottoms out (axles/suspension) and the front scraps when going up |
0000076335 | TOYOTA | AVALON | 2001 | When driving with 4 average size adults in the avalon (2 front/2 rear) - the rear bottoms out (axles/suspension) and the front scraps when going up |
001071819 | TOYOTA | AVALON | 2001 | The vehicle "wanders" ie, at highway speeds the perceived feeling is that the vehicle is being driven in deep routes or over trolley tracks, much |
001065101 | TOYOTA | AVALON | 2001 | I hit a large steer at night while accellerating from a stop. impact was severe and resulted in a total loss of the car. the air bags did not deploy |
000061029 | TOYOTA | AVALON | 2001 | THE CAR MAKES A JERKY MOVE WHEN TRYING TO ACCELERATE FROM A SLOW ROLLING SPEED (10 MPH).*AK |
0000058872 | TOYOTA | AVALON | 2001 | NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK |
0000025478 | TOYOTA | AVALON | 2001 | Consumer noticed a bubble on the sidewall of his michelin tire (no tire information). consumer was advised that the bubble in the sidewall was almost |
0000024269 | TOYOTA | AVALON | 2001 | Consumer states that the brakes feel spongy and go halfway to the floor, the dealer has bled the brakes and replaced the master cylinder, however the |
0000021875 | TOYOTA | AVALON | 2001 | THE CONSUMER RECEIVED RECALL (01V-072), BUT THE DEALER REFUSED TO CORRECT THE DEFECTIVE PART. *YH |
0000021874 | TOYOTA | AVALON | 2001 | THE CONSUMER RECEIVED RECALL (01V-072), BUT THE DEALER REFUSED TO CORRECT THE DEFECTIVE PART. *YH |
0000156788 | TOYOTA | AVALON | 2001 | Odometer is giving a false reading. also, vehicle was designed for a 15 inch wheel, and vehicle has a 16 inch wheel. contacted dealer, and dealer |
002226959 | TOYOTA | AVALON | 2001 | While traveling on the highway and without prior warning the engine and vehicle skid control light appeared on the dashboard. *ak the dealer |
002226958 | TOYOTA | AVALON | 2001 | While traveling on the highway and without prior warning the engine and vehicle skid control light appeared on the dashboard. *ak the dealer |
003212542 | TOYOTA | AVALON | 2001 | While driving, the vehicle suddenly accelerated, the consumer loss control of the vehicle and hit a pickup truck and crashed into a tree. the driver |
003210307 | TOYOTA | AVALON | 2001 | While driving at 35 mph vehicle suddenly accelerated out of control hit a pickup truck, and then hit a tree. the driver applied the brakes, but brakes |
0000206794 | TOYOTA | AVALON | 2001 | The brake and gas pedal were designed too close together, when the consumer attempted to step on the brake pedal, his foot slipped and depressed the |
0000204127 | TOYOTA | AVALON | 2001 | THE DASHBOARD INDICATOR LIGHTS FLASHED INTERMITTENTLY, THE VEHICLE WAS SERVICED 6 TIMES FOR THE PROBLEM, HOWEVER THE PROBLEM STILL OCCURRED.*JB |
0000203654 | TOYOTA | AVALON | 2001 | THE DASHBOARD INDICATOR LIGHTS FLASHED INTERMITTENTLY, THE VEHICLE WAS SERVICED 6 TIMES FOR THE PROBLEM, HOWEVER THE PROBLEM STILL OCCURRED.*JB |
002194380 | TOYOTA | AVALON | 2001 | Consumer states vehicle has an "strong" vibration while driving which is causing tires and rotors to wear excessively. dealer diagnosed bad alignment |
002193026 | TOYOTA | AVALON | 2001 | ACCELERATOR PEDAL SOMETIMES REQUIRES EXTRA FORCE TO MOVE CAUSING LURCHING OF VEHICLE. 40K MILES. TOYOTA AVALON XL. |
002188360 | TOYOTA | AVALON | 2001 | Vehicle suffered sudden acceleration when shifted from neutral into drive, vehicle collided with a door. dealer and manufacturer has been notified. |
002186966 | TOYOTA | AVALON | 2001 | Consumer states if vehicle is in park it slips into reverse. *mr the consumer stepped out with the engine running, all of a sudden the vehicle |
001184419 | TOYOTA | AVALON | 2001 | There is constant vibration at 60-75 mph, and vehicle pulls to the left, seldom to the right. dealer replaced tires and rims, it did not remedy the |
002182196 | TOYOTA | AVALON | 2001 | While stopping vehicle brake peda lwent to the floor, brakes started pulsating , and they didn't hold. had to pull emergency brake to stop vehicle. |
001176089 | TOYOTA | AVALON | 2001 | There was a thumping noise in rear when coming to a stop and pulling off from a stop. gas is shifting around in gas tank. *ak the noise was |
002172357 | TOYOTA | AVALON | 2001 | NO DESCRIPTION GIVEN. NLM |
001166064 | TOYOTA | AVALON | 2001 | When at a stop or while parking engine revs and rpms go up to 7000. consumer has to apply brakes hard and put vehicle in neutral to stop the revving |
001166054 | TOYOTA | AVALON | 2001 | When at a stop or while parking engine revs and rpms go up to 7000. consumer has to apply brakes hard and put vehicle in neutral to stop the revving |
001158705 | TOYOTA | AVALON | 2001 | Consumer was traveling about 35 mhp on a side street and noticed that vehicle was slowing down, consumer turned off the vehicle because when |
001153580 | TOYOTA | AVALON | 2001 | Child was sitting in back seat and reached over to unlatch seat belt to get out. seat belt layed across his chest, and when tugging on it to snap |
0000152070 | TOYOTA | AVALON | 2001 | Consumer was involved in a front and rear end collisons while traveling 30-35mph. airbag sensor was scraped, and exposed; but the airbags failed to |
001152069 | TOYOTA | AVALON | 2001 | When fill ing up with fuel indicator lights come up on dashboard. there was a problem with fuel. *ak consumer took the vehicle to dealer three |
001152068 | TOYOTA | AVALON | 2001 | When fill ing up with fuel indicator lights come up on dashboard. there was a problem with fuel. *ak consumer took the vehicle to dealer three |
001152036 | TOYOTA | AVALON | 2001 | AT NIGHT THERE IS A GLARE ON WINDSHIELD FROM INSTRUMENT PANEL. HAS CONTACTED DEALER, DEALER WAS NOT WILLING TO DO ANYTHING ABOUT THAT.*AK |
001151273 | TOYOTA | AVALON | 2001 | Vehicle was at standstill when it was rearended with great speed and pushed into vehicle in front. trunk was pushed into back seat. vehicle in |
001151266 | TOYOTA | AVALON | 2001 | Vehicle was at standstill when it was rearended with great speed and pushed into vehicle in front. trunk was pushed into back seat. vehicle in |
001151262 | TOYOTA | AVALON | 2001 | Vehicle was at standstill in traffic and was rearended. trunk was pushed into backseat. vehicle was pushed into vehicle in front, vehicle in front |
001134658 | TOYOTA | AVALON | 2001 | While driving at night dashboard light will reflect on windshield glass, and will interfere with driver's vision in dark. *ak the reflection on to |
0000130214 | TOYOTA | AVALON | 2001 | WHILE TRAVELING DURNING RAIN WINDSHIELD GIVES OFF POOR VISIBILITY. *AK |
002103523 | TOYOTA | AVALON | 2001 | Left (outboard) rear seat belt assembly malfunctioning. the mounting point is self-activating and causing the belt to overtension rendering the belt |
002103516 | TOYOTA | AVALON | 2001 | Left (outboard) rear seat belt assembly malfunctioning. the mounting point is self-activating and causing the belt to overtension rendering the belt |
002100416 | TOYOTA | AVALON | 2001 | Parking lever slipped from park into reverse, motor running as person was getting out of car the car went into reverse the open door knocked the |
002100391 | TOYOTA | AVALON | 2001 | While driving vehicle on 9/13/02 at 65mph, there was a total failure in the electrical system for a split second. i disregarded it thinking that it |
0000095665 | TOYOTA | AVALON | 2001 | Airbag sensors were knocked completely off and neither airbag was deployed, the other person was driving a 1992 older model car and his airbags |
0000094609 | TOYOTA | AVALON | 2001 | THE ENGINE IN THIS CAR, THE TOYOTA V6 1MZ 3.0L HAS BEEN PROVEN TO BE DEFECTIVE. *AK |
002087428 | TOYOTA | AVALON | 2001 | Dealer and manufacturer have attempted numerous times to correct problems with the electrical system, but have not succeeded. headlight failure is |
001085563 | TOYOTA | AVALON | 2001 | TIRES TOO NARROW AND SMALL FOR GROSS WEIGHT OF AVALON CAR. (DOT NUMBER: 205 TIRESIZE: 205 60 R) |
001085215 | TOYOTA | AVALON | 2001 | Multiple failure of instrument panel and information panel lighting. dealer unable to fix problem. manufacturer contacted -- but no response to |
001085214 | TOYOTA | AVALON | 2001 | Multiple failure of instrument panel and information panel lighting. dealer unable to fix problem. manufacturer contacted -- but no response to |
001080478 | TOYOTA | AVALON | 2001 | This is as much a question as an actual report. driver's sideview mirror has tremendous blind spot - conversely - a small viewing area. typically a |
0000076344 | TOYOTA | AVALON | 2001 | When driving with 4 average size adults in the avalon (2 front/2 rear) - the rear bottoms out (axles/suspension) and the front scraps when going up |
0000076343 | TOYOTA | AVALON | 2001 | When driving with 4 average size adults in the avalon (2 front/2 rear) - the rear bottoms out (axles/suspension) and the front scraps when going up |
0000076342 | TOYOTA | AVALON | 2001 | When driving with 4 average size adults in the avalon (2 front/2 rear) - the rear bottoms out (axles/suspension) and the front scraps when going up |
0000076336 | TOYOTA | AVALON | 2001 | When driving with 4 average size adults in the avalon (2 front/2 rear) - the rear bottoms out (axles/suspension) and the front scraps when going up |
0000070747 | TOYOTA | AVALON | 2001 | Nhtsa requirement of warning labels posted on the visor has resulted in glue residue on the visor which i cannot remove. what can use to clean off |
001065107 | TOYOTA | AVALON | 2001 | I hit a large steer at night while accellerating from a stop. impact was severe and resulted in a total loss of the car. the air bags did not deploy |
000061035 | TOYOTA | AVALON | 2001 | THE CAR MAKES A JERKY MOVE WHEN TRYING TO ACCELERATE FROM A SLOW ROLLING SPEED (10 MPH).*AK |
000061034 | TOYOTA | AVALON | 2001 | Steering feedback becomes too light and unstable at hight speed (65mph). on the second visit to the dealer, the technician who test drove the car |
000061028 | TOYOTA | AVALON | 2001 | Steering feedback becomes too light and unstable at hight speed (65mph). on the second visit to the dealer, the technician who test drove the car |
000060669 | TOYOTA | AVALON | 2001 | Muller toyota technician stated that fuel line fell off filter. incident: car stalled while proceeding on nyc street. pulled out of traffic. when |
0000021878 | TOYOTA | AVALON | 2001 | THE CONSUMER RECEIVED RECALL (01V-072), BUT THE DEALER REFUSED TO CORRECT THE DEFECTIVE PART. *YH |
0000156796 | TOYOTA | AVALON | 2001 | Odometer is giving a false reading. also, vehicle was designed for a 15 inch wheel, and vehicle has a 16 inch wheel. contacted dealer, and dealer |
0000156789 | TOYOTA | AVALON | 2001 | Odometer is giving a false reading. also, vehicle was designed for a 15 inch wheel, and vehicle has a 16 inch wheel. contacted dealer, and dealer |
0000152063 | TOYOTA | AVALON | 2001 | Consumer was involved in a front and rear end collisons while traveling 30-35mph. airbag sensor was scraped, and exposed; but the airbags failed to |
0000130207 | TOYOTA | AVALON | 2001 | WHILE TRAVELING DURNING RAIN WINDSHIELD GIVES OFF POOR VISIBILITY. *AK |
0000094602 | TOYOTA | AVALON | 2001 | THE ENGINE IN THIS CAR, THE TOYOTA V6 1MZ 3.0L HAS BEEN PROVEN TO BE DEFECTIVE. *AK |
0000070740 | TOYOTA | AVALON | 2001 | Nhtsa requirement of warning labels posted on the visor has resulted in glue residue on the visor which i cannot remove. what can use to clean off |
0000027795 | TOYOTA | AVALON | 2001 | With the vehicle in park and the engine running the consumer stepped out of the vehicle, suddenly the gear jumped into reverse causing the open door |
Subscribe for our latest newslatters
Know if there is a safety problem with your vehicles, tires or car seat, and how to get it fixed.