Consumer Complaints

Vehicles / Lexus / Es300
Id Vehicle Make Vehicle Model Model Year Complaint Summary
007125756 LEXUS ES300 1995 Tl*the contact owns a 1995 lexus es300. while driving 60 mph, the air bags deployed without warning. as of november 7, 2007, the dealer had not
007125269 LEXUS ES300 1999 Had a check engine light and was informed that the oxygen sensor and charcoal canister needed to be replaced. this problem happened in toyota and
007119543 LEXUS ES300 2002 Car accelerates when not appropriate and shifts very poorly especially when the air conditioning is on. seems to be stuck in gear when trying to
007117080 LEXUS ES300 1999 HAD TO REPLACE EVAP CHARCOAL CANISTER ON MY LEXUS ES300, MY CO-WORKER ALSO HAD TO REPLACE THIS ON HIS RX300 ALONG WITH THE O2 SENSORS. *TR
007111386 LEXUS ES300 1993 Tl*the contact owns a 1993 lexus es300. the contact stated that the speedometer failed while driving. the dealer stated that the failure was due to
007110742 LEXUS ES300 1999 Issue involve 1999 lexus es300 chrome wheels (rims). failures to maintain air pressure. numerous owners are experiencing this lexus known problem,
007109542 LEXUS ES300 2001 On 2 recent occasions (nov 13, 2006 and may 5, 2007) my wife was pulling into a parking space and shifting the car into park when the car accelerated
007094873 LEXUS ES300 1992 When i purchased my vehicle i noticed that the speedometer was acting a little funny. after about two weeks the speedometer no longer gave an accurate
006086791 LEXUS ES300 1995 I have 95 lexus es300. the electro speedometer pointer(needle) has faded and i can not see my seed any more. i checked web site and i found so many
006085286 LEXUS ES300 1993 Dt*: the contact stated while driving various speeds, the speedometer gauge failed. the incident occurred without warning. the vehicle was
006085285 LEXUS ES300 1993 Dt*: the contact stated while driving various speeds, the speedometer gauge failed. the incident occurred without warning. the vehicle was
006082240 LEXUS ES300 1998 I have a 1998 lexus es300. in november 2003, my car was serviced under lexus' spa program due to engine oil gelling/sludge. now, 3 years later, the
005070331 LEXUS ES300 1998 Consumer 1998 lexus 300 es check engine light illuminated knocked and died while pulling to the side of the road. *ts ***nar*** the consumer was
005070330 LEXUS ES300 1998 Consumer 1998 lexus 300 es check engine light illuminated knocked and died while pulling to the side of the road. *ts ***nar*** the consumer was
006069463 LEXUS ES300 2003 The lexus es300 has had a serious hesitation problem since delivery in march 2003. i have had it in for service several times before the accident
005068871 LEXUS ES300 2000 Dt*: the contact stated that the brakes squeeked right after the vehicle was purchased. the dealer replaced the rotors in april of 2006 however there
005068870 LEXUS ES300 2000 Dt*: the contact stated that the brakes squeeked right after the vehicle was purchased. the dealer replaced the rotors in april of 2006 however there
006067998 LEXUS ES300 1999 Dt*: the contact stated the passive restraint system light on the dash illuminated. the vehicle was taken to the dealer on two occasions. the
006062568 LEXUS ES300 2002 Dangerous hesitation in the transmission when stepping on the gas after decelerating. nearly caused an accident. lexus has tried 2 times to fix and
005062457 LEXUS ES300 2001 Front end collision resulting in head injury of restrained front seat passenger. injury resulted from impact with radio. seat belts were not
005056991 LEXUS ES300 1999 While driving on a recently oiled and chipped rural road, i had to veer to the right in order to avoid an oncoming vehicle driving in the center of
005056295 LEXUS ES300 1996 Dt*: the contact stated the panel in the dash failed and nothing in the dash could be seen. the vehicle was taken to a dealership were a
901053975 LEXUS ES300 2000 2000 lexus es300 engine began losing power while driving at 65-70 mph. *ts when the accelerator was pressed there was no acceleration but the
006053746 LEXUS ES300 1995 Dt*: the contact stated the speedometer gauge stopped working without prior warning. the speedometer does not measure the vehicle's speed. also, the
005053341 LEXUS ES300 1997 Dt*: the consumer stated the driver seat heater became uncomfortably hot. when the problem occurred in 2002 the consumer shut off the seat heater.
006053158 LEXUS ES300 2002 Dt*: the consumer stated while driving at 30 mph, in wet conditions a vehicle turned in front of him without warning. this caused the consumer to
006053157 LEXUS ES300 2002 Dt*: the consumer stated while driving at 30 mph, in wet conditions a vehicle turned in front of him without warning. this caused the consumer to
005052707 LEXUS ES300 1998 Dt*: the contact stated while driving at 65 mph the accelerator pedal was depressed to pass another vehicle and the vehicle would not accelerate. the
005044550 LEXUS ES300 2000 2000 LEXUS ES300 INVOLVED IN 45 MPH FRONTAL CRASH AND DRIVER AIR BAGS DID NOT DEPLOY. *NM
005042771 LEXUS ES300 2002 My 2002 lexus 3000 suddenly accelerated as i was pulling forward into a parking space and crashed into a building. when it happened, my foot was
005040880 LEXUS ES300 2001 While driving the car would speed up on own without pushing on the accelerator. i found my car going from 40 to 60. in park position the car will rev
005040182 LEXUS ES300 1996 1996 lexus es300; sludge build-up; excessive oil consumption; white smoke on start-up; dealer says the engine needs to be rebuilt at a cost of about
005040037 LEXUS ES300 2003 While driving at 70 mph in the fast lane on the freeway, my car suddenly lost acceleration and the check engine light came on. i was able to get my
002037230 LEXUS ES300 2002 The flaws and failures of the transmission in my 2002 lexus es300 were noticeable within 500 miles of driving the new car off the lot. i now have 47,
005033887 LEXUS ES300 2002 I had pulled into my garage. i had my foot on the brake and lifted it a little to inch forward to my mark ( to allow for the garage door to close)
003032794 LEXUS ES300 2003 Since i purchased the car, i have been complaining about a hesitation and stuttering when accelerating after a slow-down or a stop. i was told there
005032482 LEXUS ES300 2002 My 2002 lexus 300 has a dangerous and significant hesitation and shifting problem. acceleration is sluggish and then surges forward suddenly causing
005031516 LEXUS ES300 2002 Dt: consumer owned a 2002 es 300. consumer was getting into a parking place when he went over a speed bump, he stopped with vehicle in reverse, then
005031515 LEXUS ES300 2002 Dt: consumer owned a 2002 es 300. consumer was getting into a parking place when he went over a speed bump, he stopped with vehicle in reverse, then
005030994 LEXUS ES300 2002 Upon acceleration in stop-and-go traffic, severe hesitation with brake-like effect, engine reviving, with driver thrown forward, then lurching into
005030993 LEXUS ES300 2002 Upon acceleration in stop-and-go traffic, severe hesitation with brake-like effect, engine reviving, with driver thrown forward, then lurching into
005030470 LEXUS ES300 2002 Non deployal of side airbags on lexus es 300. model year 2002. my son was hit square in the drivers door and incurred significant damage to the
005026676 LEXUS ES300 2003 Dt: consumer states that at night there was a time delay in the headlights when being shut off. if the trunk was propped open only 1/8 of an inch
005026675 LEXUS ES300 2003 Dt: consumer states that at night there was a time delay in the headlights when being shut off. if the trunk was propped open only 1/8 of an inch
005026596 LEXUS ES300 2002 During the initial warranty 50k miles, the dealership has resurfaced and replaced the rotors 4 times on my 2002 es 300 lexus and now the rotors are
005025415 LEXUS ES300 2003 As i was pulling into a parking space, my 2003 lexus es suddenly accelerated and went over the curb and a small grass embankment. i immediately
005021066 LEXUS ES300 2003 I was driving to work which is approximately 15 miles from my home. upon entering the parking lot, i had to yeild to a school bus and stop. after
005019954 LEXUS ES300 2003 SUDDEN ACCELERATION- DELIVERING FOOD FOR SOMEONES FUNERAL.
005015788 LEXUS ES300 1992 Nhtsa recall campaign 04v039000 concerning hood latch. consumer was driving at 60 mph on the highway when the hood flew up, broke the windshield.
004014557 LEXUS ES300 2002 When accelerating in my 2002 lexus es300, i experience hesitation of a few seconds before the vehicle begins to increase in speed. this did not seem
005013409 LEXUS ES300 2003 While shifting the transmission had a ten minute delay before responding, and the transmission jerked uncontrollably. driver was able to maintain
003013300 LEXUS ES300 1999 THE IAC VALVE IN THE CONSUMER'S 1999 LEXUS ES300 FAILED. THIS RESULTED IN THE VEHICLE NOT STARTING AFTER BEING DRIVEN A SHORT DISTANCE. *NM *JB
002012847 LEXUS ES300 2002 The front rotors experienced permature wear. the front rotors had to be replaced on two separate occasions within 5,000 to 6,000 miles of wear. this
003009490 LEXUS ES300 2003 From the day i got the car the automatic transmission has been in trouble. the problem is the shift from 1st to 2nd. under light throttle there is
005009149 LEXUS ES300 1997 The transmission on the lexus es300 which i drove failed suddenly and unexpectedly. had it happened a twenty minutes earlier while i was on the
005006708 LEXUS ES300 2002 My 2002 lexus es300 has had continual transmission and shifting problems. we took it in for the update but that did not fix the problem. when i
004003906 LEXUS ES300 2002 Lexus es 300 year 2002, i was pulling into a parking space, traveling at slow speed, 5-8 miles an hour, when the car would not stop, despite applying
004003905 LEXUS ES300 2002 Lexus es 300 year 2002, i was pulling into a parking space, traveling at slow speed, 5-8 miles an hour, when the car would not stop, despite applying
004003904 LEXUS ES300 2002 Lexus es 300 year 2002, i was pulling into a parking space, traveling at slow speed, 5-8 miles an hour, when the car would not stop, despite applying
005003828 LEXUS ES300 2003 On jan 20, 2005 at about 7:30pm i was returning from work driving my lexus 2003. just before reaching my home, i turned right into notley road from
002003211 LEXUS ES300 2002 When the gas pedal was applied, the vehicle paused for 1-2 seconds before proceeding forward. as a result, the consumer had almost hit pedestrians and
004000105 LEXUS ES300 2002 When backing out of a parking space the car went into a high acceleration. i rear ended two cars that were directly behind me. if there was anyone
004315088 LEXUS ES300 1994 Driver's seatbelt assembly repeatedly unlatches arbitrarily posing serious safety concern. has occurred while vehicle is stationary and in motion.
004314349 LEXUS ES300 2002 Rough shifting/slipping in lower gears (1,2). when accelerating in stop and go traffic car seems to stall before it suddenly bumps into gear.
004313513 LEXUS ES300 9999 DEFECTIVE EQUIPMENTS (AIRBAG EQUIPMENTS) DID NOT DEPLOYED WHEN VEHICLE WAS FRONTAL CRASH. *BF *SC
004313473 LEXUS ES300 2003 While driving 40 mph the vehicle was involved in a frontal collision. the dual airbags did not deploy. the driver sustained head injuries from hitting
004313286 LEXUS ES300 2003 Lexus 300 hesitation. stepped on accelerator, car hesitated and had to pump accelerator to go forward. *bf this problem occurred many times.
004311997 LEXUS ES300 2002 I own a 2002 lexus es300, and the car is dangerous! i've taken it to the dealer many times to have the transmission checked out, because it hesitates
004311557 LEXUS ES300 2000 Complaint received via e-mail. my lexus es300 had a frontal crash on november 16, 2004 and severely damaged the front part of the car. front metal
004308907 LEXUS ES300 2002 When accelerating or decelerating vehicle shifted violently. dealer stated they knew about the problem, but could not find a solution at this time. *
003306669 LEXUS ES300 2003 There is a delay after sitting at a stop light and then at take off. the dealer could duplicate the problem and the manufacturer and dealer states
003306668 LEXUS ES300 2003 There is a delay after sitting at a stop light and then at take off. the dealer could duplicate the problem and the manufacturer and dealer states
004306028 LEXUS ES300 1993 Malfunction in design of dashboard instruments. *bf the consumer stated when the vehicle is low on gas, the needles cease to light and it is almost
004305913 LEXUS ES300 2003 The consumer stated at any time the vehicle accelerated without warning. no impact reported. please provide additional information. *jb the vehicle
004304864 LEXUS ES300 2002 Steering wheel shimmy when brakes are applied. this started to occur approx at 22000 miles. the care now has approx 26000 miles. found 2 other
004304863 LEXUS ES300 2002 Steering wheel shimmy when brakes are applied. this started to occur approx at 22000 miles. the care now has approx 26000 miles. found 2 other
004304698 LEXUS ES300 1992 bought this car used, and what seemed to be very good condition with up to date maintenance records. i have had this car three months. all but about
004304697 LEXUS ES300 1992 bought this car used, and what seemed to be very good condition with up to date maintenance records. i have had this car three months. all but about
004304696 LEXUS ES300 1992 bought this car used, and what seemed to be very good condition with up to date maintenance records. i have had this car three months. all but about
004304695 LEXUS ES300 1992 bought this car used, and what seemed to be very good condition with up to date maintenance records. i have had this car three months. all but about
004301807 LEXUS ES300 2003 I was in a auto accident and was hit on the left front of my 2003 lexus and the air curtain did not activate. i hit my head on the drivers door window
004301639 LEXUS ES300 2003 I have now sent my car in for service twice to lexus of orlando about unexpected surging of the vehicle and vehicle hesitation when the accelerator is
004301638 LEXUS ES300 2003 I have now sent my car in for service twice to lexus of orlando about unexpected surging of the vehicle and vehicle hesitation when the accelerator is
004300877 LEXUS ES300 2003 On two separate occasions, i have taken my 2003 lexus es300 in for service to repair a defective transmission. i have 23,511 miles on my vehicle and
004298941 LEXUS ES300 1997 While driving at any speed, the vehicle stalled. the driver was able to maintain control of the vehicle and pulled over and noticed that fluid was
004298556 LEXUS ES300 2002 In august i went to park my car (2002 es300) in my driveway when all of a sudden it picked up speed, crashing through my brand new fence and side
004297235 LEXUS ES300 2003 While sitting at an intersection vehicle jerked uncontrollably. consumer was able to control the vehicle, and drove it to the dealer for inspection
002296149 LEXUS ES300 2002 While applying the accelerator pedal, the vehicle hesitated to accelerate. consumer tried numerous times and suddenly the vehicle accelerated
004295253 LEXUS ES300 2002 When driving a speed and the accelerator is pressed hard to pass or to enter a highway, the engine ravs but the car does not accelerate. the dealer
004294195 LEXUS ES300 2003 VERIFICATION ON THE INVESTIGATION OF THE 2003 LEXUS ES300 INVOLVED IN SURGING, REPORTING 30 CRASHES DUE TO A POSSIBLE DEFECT. *MR *SC *JB
004291676 LEXUS ES300 2002 While driving at any speed,transmission slipped while shifting from third to fourth gear. also, there wa s hesitation, and the rpms went way up.
004291572 LEXUS ES300 1995 The consumer experienced surging when driving. the consumer had the transmission replaced. the car accelerated on its own. nothing would stop the
004291571 LEXUS ES300 1995 The consumer experienced surging when driving. the consumer had the transmission replaced. the car accelerated on its own. nothing would stop the
004291570 LEXUS ES300 1995 The consumer experienced surging when driving. the consumer had the transmission replaced. the car accelerated on its own. nothing would stop the
004291569 LEXUS ES300 1995 The consumer experienced surging when driving. the consumer had the transmission replaced. the car accelerated on its own. nothing would stop the
004291568 LEXUS ES300 1995 The consumer experienced surging when driving. the consumer had the transmission replaced. the car accelerated on its own. nothing would stop the
004291567 LEXUS ES300 1995 The consumer experienced surging when driving. the consumer had the transmission replaced. the car accelerated on its own. nothing would stop the
001291157 LEXUS ES300 2000 Intermittently while driving at any speed and applying the brakes, the pedal went to the floor with no brake at all. resulting in an extended
003290409 LEXUS ES300 2002 Car pulls very hard to left on highway. dealer has tried to correct this by 1 alignment and new tires. they said they have done everyhting they are
004290326 LEXUS ES300 2003 Ongoing and worsening lack of accelleration predictability. car will hesitate especially when power is required (such as merging traffic, left turns
004290325 LEXUS ES300 2003 Ongoing and worsening lack of accelleration predictability. car will hesitate especially when power is required (such as merging traffic, left turns
901289256 LEXUS ES300 2003 Vehicle lurches forward when brakes are applied.*mr this caused consumer to hit a sign. dealership checked brake system and found no codes of defect
901289255 LEXUS ES300 2003 Vehicle lurches forward when brakes are applied.*mr this caused consumer to hit a sign. dealership checked brake system and found no codes of defect
004288763 LEXUS ES300 2002 THE AUTOMATIC WINDSHIELD WIPER SYSTEM MALFUNCTIONED. CONSEQUENTLY, WHEN THE WINDSHIELD WAS DRY THE WINDSHIELD WIPERS ENGAGED WITHOUT WARNING. *AK
004288323 LEXUS ES300 2003 Lexus es300 2003 - extremely dangerous situation when accelerating from 5-10 mph to full acceleration (passing/merging onto highway for example).
003287055 LEXUS ES300 2003 while shifting gears vehicle jerked and hesitated to move. vehicle was taken to the dealer for inspection, and mechanic determined that the computer
004286827 LEXUS ES300 2002 Lack of response between the transmission and the engine.*mr the consume explained that there is a lag time between stepping on the gas an the
004286614 LEXUS ES300 2003 When the consumer lifted foot of the brake pedal vehicle suddenly accelerated, and hit a women who was standing in the front of the consumer's
004285893 LEXUS ES300 2003 Car will not accelerate from stop at times. engines revs but transmission will not catch. several near accidents at stop signs and traffic lights.
004284181 LEXUS ES300 2002 CONSUMER STATED WHILE PARKING VEHICLE AND DEPRESSING THE BRAKE THE VEHICLE SURGED FORWARD AND RAN INTO A STREET SIGN AND BARRIER GATE. *AK *NM
002283640 LEXUS ES300 2002 2003 lexus hesitates on acceleration when slowing ( e.g., making a turn) and then proceeding to full speed. the manufacturer was aware of the problem
001282941 LEXUS ES300 2002 Power train: automatic transmission. vehicle speed control: accelerator pedal. ar hesitates on acceleration, lunges at times, searches for proper
001282940 LEXUS ES300 2002 Power train: automatic transmission. vehicle speed control: accelerator pedal. ar hesitates on acceleration, lunges at times, searches for proper
003282844 LEXUS ES300 1998 I have a 1998 lexus es300. the driver's heated seat stopped working. balise lexus, of west springfield, ma, explained there was a broken wire in
901282382 LEXUS ES300 9999 Ltr fm brett woody (tx) owner of toyota lexus es-300 designed with a defective transmission suggests nhtsa to investigate. reply to the dallas, tx
004281750 LEXUS ES300 1993 After driving home from getting an oil leak repaired by the dealership vehicle caught on fire under the hood.dealership was notified, but did not
0000281449 LEXUS ES300 2001 Vehicle is having a problem with light deception. light visibility is only 15 to 20 feet ahead. driver must use high beams to get distance vision. *
0000281158 LEXUS ES300 2003 Vehicle suddenly lurched forward and veered to the right running into a wall. *mr no injuries occurred, but there's damage in the vehicle's front
0000281093 LEXUS ES300 2002 2002 lexus es300 has a lag in time between stepping on the gas and the transmission responding to put the car in motion. *mr the hesitation is most
004280710 LEXUS ES300 1999 I own a 1999 lexus es-300 automobile that was purchased used in 2002. the engine stopped running as i was driving home from the atlanta airport and
004280444 LEXUS ES300 2002 Dangerous condition exists with 2002 lexus es300, where a severe hesitation exists when accelerating at slow roll (< 5mph) at intersection turns,
004280228 LEXUS ES300 2002 While backing out of the parking space at work, the car went around a bend and continued to the stop sign. approximately 250 feet. i never pushed on
004280225 LEXUS ES300 2002 There were two such incidents. upon coming back at lunch time to work, i turned to pull into a parking space. the angle of the car necessitated me
004280095 LEXUS ES300 2002 While on the way to work at approximtely 8:45 am, and shortly after leaving home, i stopped at a stop light at the intersection o muncaster mill road
003280059 LEXUS ES300 2002 My 2002 lexus es 300, when driven at highway speed at night time, the headlights (hid's) keep coming closer and closer to the vehicle. after about one
0000279604 LEXUS ES300 1998 WHILE PARKING VEHICLE SURGED, JUMPED A CURB, AND RAN INTO AN APARTMENT BUILDING. *AK
003279471 LEXUS ES300 1999 While driving at any speed engine check light came on and stayed on. consumer could take the battery out and replace it, and the light would stay
003279106 LEXUS ES300 2003 Ltr fm brett woody (tx) re dangerous defective transmission software problems in the 2002-2003 lexus es300, reply attn jan crow/ houston ofc. *ph
003279105 LEXUS ES300 2003 Ltr fm brett woody (tx) re dangerous defective transmission software problems in the 2002-2003 lexus es300, reply attn jan crow/ houston ofc. *ph
003279104 LEXUS ES300 2003 Ltr fm brett woody (tx) re dangerous defective transmission software problems in the 2002-2003 lexus es300, reply attn jan crow/ houston ofc. *ph
003278053 LEXUS ES300 1996 Engine failed (seized up) due to oil sludge, despite the fact that the car's oil had been regularly changed. in fact, the car's oil was changed every
003278015 LEXUS ES300 1996 My oil light came on in march. i took the car to the lexus dealer on 141 in norcross because i knew my 3 year warrenty ran out in may. the lexus
003277706 LEXUS ES300 2003 The transmission in this car is unpredictable. it jerks, jumps and on occasion lurches ahead. it will hesitate when starting from stand still or
003277653 LEXUS ES300 2003 There is a pronounced hesitation when the accelerator is floored. this has been there since i leased the car and i do not know if it is due to a
003277652 LEXUS ES300 2003 There is a pronounced hesitation when the accelerator is floored. this has been there since i leased the car and i do not know if it is due to a
003276919 LEXUS ES300 2003 I realize that my problem, with a bad radio is not a mechanical one. however, i am sending this for your information, and to indicate that lexus does
003276282 LEXUS ES300 1998 I have had my 1998 es300 in with tom wood lexus of indianapolis well over a dozen times since december of 2002 for the same problems. the abs/trac off
003276281 LEXUS ES300 1998 I have had my 1998 es300 in with tom wood lexus of indianapolis well over a dozen times since december of 2002 for the same problems. the abs/trac off
003276280 LEXUS ES300 1998 I have had my 1998 es300 in with tom wood lexus of indianapolis well over a dozen times since december of 2002 for the same problems. the abs/trac off
003276279 LEXUS ES300 1998 I have had my 1998 es300 in with tom wood lexus of indianapolis well over a dozen times since december of 2002 for the same problems. the abs/trac off
003276071 LEXUS ES300 1999 The lexus specialist at the repair shop informed me that he has seen similar problems with other es 300 models as well as the rl models at about the
003276070 LEXUS ES300 1999 The lexus specialist at the repair shop informed me that he has seen similar problems with other es 300 models as well as the rl models at about the
003275311 LEXUS ES300 1996 "check engine" light illuminates intermittently, blue exhaust smoke on startup, excessive oil consumption, gelled oil or sludge
003274991 LEXUS ES300 1996 Engine oil sludge we spent a total of 2716.00 for a used engine, the mileage 109,313, i bought the engine on march 10, 2003....and the breakdown
003274792 LEXUS ES300 2002 ORGINAL TIRES PREMATURE WEAR......THE VEHICLE DISPLAYS INSTABILITY ON THE HIGHWAY.
003274756 LEXUS ES300 1997 Problem hsa not been fixed yet. dealer is offering 50% of the total costs which probably includeds their profit. oil gelling is the problem. i have
000273979 LEXUS ES300 1996 ENGINE SEIZED IN DECEMBER 2000. LEXUS SAID IT WAS OUT OF WARRANTY. SUGGESTED I FIND A THIRD PARTY TO PUT A NEW ENGINE IN THE CAR WHICH I DID.
002273818 LEXUS ES300 1998 ENGINE LIGHT STAYS ON. DECREASED PERFORMANCE.
002273817 LEXUS ES300 1998 ENGINE LIGHT STAYS ON. DECREASED PERFORMANCE.
003273689 LEXUS ES300 1997 They want 1/2 of 6246.96 to replace the short block. i haven't decided what i'm going to do. i purchased the car used (not from lexus). i have all

Subscribe for our latest newslatters

Know if there is a safety problem with your vehicles, tires or car seat, and how to get it fixed.